Aivoca™ AI Pen – Your Pocket-Sized AI Assistant

At Aivoca™ we aim to process and ship your order as quickly as possible.

Processing times:

Orders are usually processed within 1-3 business days. During peak seasons or periods of high demand, processing times may vary. We'll keep you updated on every step of the process.

Shipping times:

Once processed, shipping times depend on your location. Delivery typically takes 3 to 10 business days . We partner with trusted carriers to ensure your order arrives as quickly as possible.

Updated Refund Policy: Please read carefully

We're confident you'll love Aivoca, which is why we offer a 15-day money-back guarantee to ensure a worry-free experience. However, due to repeated abuse of this policy, we've made the following important updates:

✅ When is a refund eligible:

• Item not received : You must provide a
valid evidence (e.g., tracking records or delivery documentation) proving that your order was not delivered.

• Damaged item : photographic or video evidence must be sent
clear of the damaged product within 7 days of receipt.
If your refund request meets the above criteria, we will process it.

❌ When a refund is not eligible:

• Mispurious Purchases or Buyer's Remorse : If you simply changed your mind, purchased the wrong item, or no longer want the product, refunds will not be issued.

• Non-use or personal preferences : We cannot accept returns based on non-use of the product or a decision that does not meet your expectations.

⚠️ Refund costs:

If your refund is approved, please note that:

• Any payment processing fees (e.g. PayPal transaction fees) are non-refundable and will be deducted from your
reimbursement.

• Refunds will be processed via the original payment method only.