Frequently Asked Questions

What is the Aivoca pen?
The Aivoca pen is a smart device that instantly responds to questions, translates in real time, and scans text. It features a large HD screen, Wi-Fi, offline translation in over 60 languages, a built-in camera, Bluetooth, music playback, file storage, and voice recording.

What is your return policy?
We offer a 15-day return policy: if you're not satisfied with your Aivoca pen, you can return it for a full refund, excluding shipping costs.

Can the Aivoca pen read text aloud?
Yes! The pen has a text-to-speech function that reads scanned text aloud, making it a great tool for those with reading difficulties.

When will my order be shipped?
Orders are generally shipped the next business day. However, during peak demand periods, processing may take 2-3 business days.

Is it possible to record voice instead of scanning to use the AI ​​feature?
Yes! You can ask our AI questions using voice recording instead of scanning. This feature is perfect for personalized requests, such as shortening answers, simplifying explanations, or asking for anything not written on paper.

Does the Aivoca pen require an Internet connection?
While some features, such as online search and AI assistance, require Wi-Fi (or a mobile hotspot), Aivoca also supports offline translation for over 60 languages ​​and can scan text without an internet connection.

How can I get help if I'm having problems with my device?

You can contact our customer support team through our website or by emailing info.aivoca@gmail.com for troubleshooting assistance and any questions.